EXERXCISE I
1b, 2a, 3c, 4b, 5c
EXERCISE II
Operator: Hello, George and Brothers, How can I help you?
Don: This is Don Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through.
George: Bob Peterson's office, George speaking.
Don: This is Don Jackson calling, is Bob in?
George: I'm afraid he's out at the moment. Can I take a message?
Don: Yes, Could you ask him to call me at 667 875 439 I need to talk to him about the new production line, it's urgent.
George: Could you repeat the number please?
Don: Yes, that's 667 875 439 and this is Don Jackson.
George: Thank you Mr. Jackson, I'll make sure Bob gets this asap.
Don: Thanks, bye.
George: Bye.
EXERCISE III
I'm sorry, could you speak up, please?
I'm calling on behalf of Tom McIvor
I'll put you through
Can you hold on a moment?
I'm afraid I don't follow you. Could you repeat it, please?
Can I take a message?
