w aktówce

Customer Service Manager

Miasto: Katowice

Region: śląskie

Numer ref.: 1090042

One of our Client is currently looking for Customer Service Manager- Poland.

VISION:
  • Understand and Anticipate customer long-term values.
  • Provide Quality Glass products and Extraordinary customer experience in a win-win relationship.
  • Constantly innovate the value that we create and use the fewest possible resources.
  • Have the right people in the right roles both challenging & empowering them and act as One Team On the Field

OVERVIEW:
Lead, Develop and Transform Poland’s Inside Sales team from plants approach to Poland’s region approach. Working as part of the Senior Leadership team this role will manage the Inside Sales team based in Katowice as well as support the business decisions of the management team. The inside sales team deal with a broad variety of customer issues and work closely with the external sales team.

RESPONSIBILITIES:
  • Involvement and accountability in leadership decisions
  • Manage the inside sales team
  • Manage delivers- checking resources and availability of orders; 
  • Being responsible for supply chain- ensuring availability of transportation
  • Identify and implement improvements in the sales process and customer experience
  • Report on sales metrics
  • Prepare monthly forecasts/sales reports
  • Monitor customer feedback and help resolve complaints
  • Working with the wider Inside Sales team across Europe on improvement projects design to drive the customer focus of the business
  • Involvement in the claims handling and customer service improvements for the business
  • Implement price increases
  • Conduct benchmarking and work towards recognition from awarding bodies

REQUIREMENTS:
  • Customer Service/Inside sales experience
  • Expereince of managing a team
  • Proven track record in Customer Service role
  • Good level of education - degree preferable
  • Drive for continuous improvement
  • Proven track record of implementing change successfully
  • Flexibility, adaptability to change

OFFER:
The company is committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team. We offer a unique professional experience in a culture based on integrity, compliance and value creation.

In order to take part in the recruitment process, please send us your CV in English – click “Apply” and find out more details.

Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."

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