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The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.

Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide  delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting Procurement and IT for entire Lufthansa Group.

Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides providing and steering the respective services the goal is to also harmonize, standardize and continuously improve the efficiency and efficacy of processes. LGBS is a global company with locations in Frankfurt, Hamburg, Cologne, Cracow, Manila, Mexico City and Bangkok.

A dynamic growth, building up of existing and introduction of new services means development opportunities both for graduates as well as for experts and experienced leaders who want to become part of our success.


IT Expert – SAP BW/BI
Nr ref.: 5928


  • Academic graduate (preferably Business Informatics, Informatics or similar studies)
  • Min. 3 years of practical experience in supporting and managing SAP applications in the datawarehouse environment
  • Experience in customizing and conceptual design of SAP solutions
  • Good understanding of datawarehouse data flows and processes
  • SAP FI (AP, AR, GL, FI-AA, etc.) preferably also adjacent SAP modules (e.g. CO) 
  • Very good command of English
  • Command of German will be an asset
  • Excellent communication skills
  • Planning and organizational talent
  • Analytical skills and accuracy
  • Problem solving competence
  • Flexibility
  • Willingness to learn and to pick up new topics
  • Willingness to travel (up to 30% of working time)


  • Ensure a smooth operation of the datawarehouse IT applications for the company in close cooperation with the datawarehouse IT team members in Germany as well as the contracted service providers
  • Support and consulting of internal business units and other companies in the group in IT-related issues in the field of datawarehouse
  • Conceptual design and implementation of new applications within the datawarehouse IT landscape
  • Continuous monitoring of interfaces and automated processes regarding integrity, performance and optimal usage, ensuring a smooth and stable IT support for the datawarehouse processes
  • Derive necessary technical and conceptual measures from the monitoring analysis, plan and implement the same in direct interaction with Customer, datawarehouse IT team and service providers
  • Customizing of the supported applications according to technical and/or business needs, coordination of test activities and ongoing documentation of the supported solutions
  • Handling of Incidents and Change Requests
  • Drive automation and digitization in datawarehouse IT and the supported processes
  • Act as primary contact for IT-related issues of datawarehouse process management units as well as operations in KRK, ensuring close communication and alignment of activities
  • Act as the 2nd-level support for SAP ERP topics in KRK, solving on-site and/or filtering the issues for further solutioning within the datawarehouse IT team and/or the service provider
  • Collect requirements in a structured way, understanding them in depth and design solutions together with the datawarehouse IT team in Germany and service providers
  • Conduct and support trainings and workshops
  • Act as product manager for selected IT applications, including budget and controlling functions
  • Manage the lifecycle of IT-products and ensure alignment to IT strategy and IT architecture guidelines
  • Manage and support projects in the field of Finance IT (e.g. international roll-out of solutions, IT harmonization projects, implementation of new functionalities)
  • Support customer projects and internal projects in terms of project planning and execution

We offer:

  • Unique opportunity to participate in interesting international projects
  • Key role in the company transformation and introduction of new processes
  • Challenging and rewarding job within a dynamically growing and prospective multinational organization
  • Attractive benefits and bonus package
  • Opportunities for further professional development

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