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To ogłoszenie wygasło 154 dni temu

OVH has currently its branches in 17 countries in the world. Leading Cloud provider in Europe and third in the world with >250 000 dedicated servers, over 18 million installed Web applications located all over its 20 data centers in Europe, Asia and North America. The global fiber-optic network of total capacity more than 13 Tbps made it possible for OVH to become a major player in 'Digital as a Service' market.

The success of OVH is associated with its unique business model, based on innovation and full control over the services - from manufacturing the services, supporting it to maintain the entire technical infrastructure. OVH hires currently over 2000 employees worldwide. Branch in Wrocław is an R&D center for network services, Public cloud services based on OpenStack and Ceph technologies, developping of email services including Hosted Exchange solution.

IT Support Specialist Cloud

Miejsce pracy: Wrocław

Region: dolnośląskie

As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls and e-mails of customers that are looking for help and information about OVH products (servers, cloud). In addition, you are also responsible for commercial activities in order to develop existing customers.

Required skills

  • Good technical knowledge in IT and new technologies (ideally in servers, cloud)
  • Knowledge of Linux and virtualization (VMware) is essential for the position
  • OpenStack knowledge is a plus
  • Excellent communication, organization and customer service skills
  • Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution)
  • Ability to troubleshoot client issues and incidents
  • Good command of IT and telephone tools (CRM)
  • To be efficient and quick in proposing solutions
  • Enthusiasm for service, finding solutions
  • Passion for constant personal development and to learn more about the IT market
  • English knowledge is mandatory (>B2)

Background

  • Bachelor or equivalent degree in IT appreciated
  • Relevant experience of +2 years in customer support service for technical products
  • Or relevant IT experience in lieu of a formal qualification will also be considered
  • Good knowledge of the cloud products would be a plus

What we offer:

  • Relevant technical training;
  • Friendly work environment within an international environment;
  • Ne office in the Wroclaw city center with play room and chill-out room;
  • Cooperation with experienced professionals;
  • Many other benefits: private health care, meal bonus, sport card, integration budget, kitchen full of different types of tea and coffee, extra leave days.

„Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych)”.

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