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Corporate Card Administrator – Global Travel Services Team

Workplace: Kraków

Region: małopolskie

Ref. number: 67723744

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com

We are an international pioneering technology leader that is writing the future of industrial digitalization. One of our key ambitions is to get faster and leaner, and to move closer to the customer. Therefore we are consolidating our internal services into a world-class Global Business Services (GBS) organization, with the largest center located in Krakow. To strengthen our Global Travel Services (GTS) team, we are looking for an experienced administrator to support corporate card administrative processes. In this role you will assist and advice ABB employees globally on process and policies, manage and approve corporate card applications, cancellations and any personal/other changes via our workflow tool MyTravel in close collaboration with our vendor. Seize this unique opportunity to take an active part in shaping our new GBS center and grow together with the rapidly developing organization.

• Execute card application, cancellation, late payment follow up and reconciliation activities and processes, compliant with our policy and guidelines
• Be a consultant for ABB globally for level 2 support regarding Corporate Card administration, including pre-requisites, verifications ad policy rules. Communicate process and solutions to end users in a professional and timely manner
• Develop, maintain, and utilize a knowledge base, written procedures, and other Corporate Card guidelines/manuals. Maintain process documentation and procedures to improve services and user assistance.
• Identify, diagnose, and resolve second-level help requests within our MyTravel ticketing tool, in liaison with our Corporate Card vendor
• Enter requests utilizing MyTravel ticketing tool and evaluate, categorize, and prioritize requests. Document and enter actions taken and decisions made. Refer tickets to other subject matter experts.
• Identify and escalate complex topics support beyond the capabilities of level two support or not resolved in a time specific manner based on service guidelines.
• Follow up with end users on aging tickets to keep them apprised on their ticket status, notify customers/end users of major system issues, and provide regular status updates on these issues.

• 3+ years’ experience in a corporate card or 2nd level helpdesk role is strongly preferred
• Strong written and oral communication and interpersonal skills.
• Excellent knowledge of MS Office (Outlook, PowerPoint, Word, Excel) is a must
• Experience with Service now ticketing tool an advantage
• High attention to detail and strong analytical and problem-solving skills
• Ability to provide superior customer service and quick responses to inquiries
• Ability to work independently and manage multiple tasks

Your benefits:
• Enjoy a stable employment in a company with a long history in innovation and technology
• Collaborate with experienced experts in an international environment
• Seize individual development and training opportunities, from job specific to soft skills
• Get private medical care (including offers for family members) and life insurance
• Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program
• Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities

Apply now for this job and become our Corporate Card Administrator!

Important, please include in your CV the following passage:
“I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”.

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