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Associate Project Manager

Workplace: Wrocław

Region: dolnośląskie

Job Description:

The Associate Project Manager will serve to assist senior Client Services peers in managing assigned client relationships through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies.  Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.

The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with a clear direction and according to the client’s requirements and company standards.

Essential Job Responsibilities

  • Drives overall client satisfaction through effective coordination and communication of client deliverables;
  • Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines;
  • Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
  • Consistently delivers proactive communication with clients, and when client issues arise escalates to the project lead or their manager;
  • Ensures that an up to date record is maintained with regard to the status of all projects being worked on, and that all project- or client-specific workflow is documented;
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
  • Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering;
  • Ensures continuity of client service between shifts by providing clear handoffs and client updates.
  • Aligns closely with the service expectations and professional culture of North America clients.
  • Executes according to the standards of their assigned team peers, at the direction of team leadership.

Required Qualifications & Characteristics

  • Demonstrated success in working on multiple simultaneous projects.
  • Oral and written communication skills that demonstrate a “white glove” approach to service.
  • Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
  • A solid understanding of database design and management, data processing activities and legal document review requirements.
  • Demonstrated ability in each of the following areas:  ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
  • Ability to work USA hours so 1pm till 9pm Polish time Monday to Friday.

Ideally we would require the following background in candidates selected for this opportunity:

  • High school diploma or GED required, bachelor’s degree preferred
  • A minimum of one year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service providers, or equivalent experience.
  • Experience working with North America law firms and companies desired.

Characteristics of a successful contributor at Epiq Systems includes the following:

  • A polished and sophisticated presence which is effective at in-person client meetings;
  • Structured and precise with a results-oriented approach to business;
  • Personal buy-in to Epiq’s cultural values with a passion for associates, customers, and products;
  • Known to be approachable;
  • Acknowledges and gives credit and thanks to others;
  • Demonstrates full commitment and offers tactical strength through regular follow-up;
  • Demonstrated strength through consistent execution, speed, decisiveness, and risk taking;
  • Focused and detailed approach;
  • Consensus builder, collaborative, flexible thinking and agile; and
  • Brevity, informal, and to-the-point.

The controller of your data is Epiq Global with its registered office in UK; 11 Old Jewry, London, UK EC2R 8DU. You may contact us via e-mail address: jdlugosz@epiqglobal.co.uk or by writing to Epiq Global in UK: 11 Old Jewry, London, UK EC2R 8DU.
Your personal data will be processed in order to recruitment. Epiq Global has also appointed a data protection officer who you may contact via e-mail address: Jurgen Donaldson: JDonaldson@epiqglobal.co.uk  regarding every matter concerning personal data processing. More about data protection You will find here: https://www.epiqglobal.com/en-us/about/data-security

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