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Order Management Specialist with German

Kraków, małopolskie, Polska
156 dni temu

To ogłoszenie wygasło 148 dni temu

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.

From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!

Inviting applications for the role of an 

Order Management Specialist with German

Location: Kraków

Responsibilities

  • Creating and booking of Orders in the ERP system
  • Handling customer requests
  • Ensure resolution to customer requests
  • Contact with the customers via e-mails/phone
  • Updating the information in the system (regarding clients, supplies, pricing)
  • Gathering information from logistics partners
  • Building a relation with clients and sales representatives
  • Checking and solving potential issues between client purchase orders and system information
  • Solving issues regarding damaged goods, shipment delayed, etc.
  • Handling complaints related to logistics and return transports

Qualifications


Minimum qualifications

  • Very good knowledge of German, willingness to use it both on email and on call
  • Communicative level of English
  • Good MS Office (especially MS Excel) knowledge
  • Analytical thinking and ability to learn fast
  • Personal culture and ability to deal with the client properly
  • High motivation and willingness to learn

Preferred Qualifications / Skills

  • Previous experience in Customer Care/ Order Management
  • Familiarity with SAP

We offer:

  • Attractive salary
  • Possibility to take part in the new process
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

Apply now

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