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Customer Care Specialist with French

Kraków, małopolskie, Polska
4 dni temu

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.

From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!

Inviting applications for the role of a 

Customer Care Specialist with French

Location: Kraków

Region: małopolskie

Responsibilities

  • Answering clients’ questions/ requests (contact via email, phone) 
  • Order management (verifying data, entering data into the system) 
  • Taking care of the correctness of the documentation 
  • Checking the price and quality of the products 
  • Solving customers’ problems 
  • Contact with the customer

Qualifications

Minimum qualifications

  • Very Good French skills 
  • Communicative level of English
  • Good MS Office (especially MS Excel) knowledge
  • Analytical thinking and ability to learn fast
  • Personal culture and ability to deal with the client properly
  • High motivation and willingness to learn

Preferred Qualifications / Skills

  • Previous experience in Customer Care/ Order Management
  • Familiarity with SAP 

We offer:

  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)


Kindly please see our Privacy Notice for Employment Candidates:
http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

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