IT Specialist with English and other European language

Your role:

To diagnose and fix the general and specific problems relating to the customers Web Hosting and eMail services;

Dealing with customer requests and questions related to payments and invoices;

Answering customers' calls and replying to tickets via email in order to solve any issue they may have;

Answering to escalations and informing customers of correct process;

Providing post-sale support service;

Classifying incidents and escalating or reassigning them to the right people if necessary;

Keeping customers updated on the progress of an investigation and its resolution;

Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;

Build an image of OVH as company with strong expertise and excellent customer support.

Your professional profile:

Fluent English & additional language (Italian/ Spanish /German)

Experience in similar position: Service Desk (in an IT environment is an asset)

Great communication skills;

Ability to manage priorities;

Strong customer service focus;

Ability to work efficiently within a team;

Willingness to work with new technologies;

Ability to use Linux on a daily basis;

Secondary education (Bachelor's or master's degree in IT or in a similar field is an asset).

What we offer:

Relevant technical training;

Friendly work environment within an international environment;

Ne office in the Wroclaw city center with play room and chill-out room;

Cooperation with experienced professionals;

Many other benefits: private health care, meal bonus, sport card, integration budget, kitchen full of different types of tea and coffee, extra leave days.