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IT Support Specialist Cloud F/M

Wrocław, dolnośląskie, Polska
11 dni temu

To ogłoszenie wygasło 3 dni temu

OVH has currently its branches in 19 countries in the world. Leading Cloud provider in Europe and third in the world with >300 000 dedicated servers, over 18 million installed Web applications located all over its 27 data centers in Europe, Asia and North America. The global fiber-optic network of total capacity more than 13 Tbps made it possible for OVH to become a major player in 'Digital as a Service' market.

The success of OVH is associated with its unique business model, based on innovation and full control over the services - from manufacturing the services, supporting it to maintain the entire technical infrastructure. OVH hires currently over 2200 employees worldwide. Branch in Wrocław is an R&D center for network services, Public cloud services based on OpenStack and Ceph technologies, developping of email services including Hosted Exchange solution.

Our motto is: Innovation is freedom” and we live by it. We create an interesting and challenging environment for skilled and motivated people. As a IT Support Specialist you will join an experienced team of 1st Line Support, your key responsibility will be providing support for our clients from different countries. We will introduce you to all technical queries related to our services.

IT Support Specialist Cloud F/M

Miejsce pracy: Wrocław

As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls and e-mails of customers that are looking for help and information about OVH products (Cloud, servers, Kubernetes, Docker)

You will therefore be required to:

  • To inform and help clients via e-mail and telephone regarding OVH's products and services
  • To diagnose and fix the general and specific problems (e.g. networking)
  • Cooperate with system administrators and developers in order to find the best solution for the customer's inquiry
  • Quickly identify the type of prospective customer in order to provide adequate responses and identify the appropriate OVH solution(s) to respond to the customer's expectations
  • Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies
  • Build an image of OVH as company with strong expertise and excellent customer support

Your assets

  • Good technical knowledge in IT and new technologies. The basics of Cloud products: VPS, Dedicated Servers, Private/Public Cloud
  • Knowledge of Linux and virtualization (VMware) is essential for the position
  • OpenStack knowledge is a plus
  • Excellent communication, organization and customer service skills
  • Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution)
  • Ability to troubleshoot client issues and incidents
  • To be efficient and quick in proposing solutions
  • Enthusiasm for computers and new technologies
  • Passion for constant personal development and to learn more about the IT market
  • Polish, English and Italian languages are mandatory

Background

  • Bachelor or equivalent degree in IT appreciated
  • Relevant experience of +2 years in customer support service for technical products or relevant IT experience

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