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Employee Service Centre Representative for Poland

Kraków, małopolskie, Polska
9 dni temu

To ogłoszenie wygasło 8 dni temu

Within the Employee Service Center, provides expertise and support to employees, former employees, managers, HR Delivery staff, and external callers by answering complex inquires; Researching/resolving issues; interfaces with external resources related to Human Resources, Benefits, and Payroll policies, procedures, programs and tools.

Employee Service Centre Representative for Poland

Workplace: Kraków

Region: małopolskie

Numer ref.: GLO0000CH


  • Respond to requests coming from employees, managers, and HR Delivery staff on HR or Payroll policies, procedures and tools;
  • Track customer contacts and inquires in Service Now case management system
  • Provide information in the area of HR, Benefits or Payroll;
  • Research and resolve issues;
  • Escalate necessary matters to policy owners for resolution;
  • Interface with vendors or other external consultants;
  • Participate in team’s projects;
  • Work independently with minimal guidance;
  • Convey a professional, knowledgeable, helpful and conscientious approach


  • Knowledge of Polish Labour Code regulations, of the law of employment and compliance requirements;
  • Minimum 2 years of experience in HR, Benefits or Payroll
  • Bachelor’s/Master’s Degree in HR, Business, or related field strongly preferred, or equivalent experience
  • Excellent spoken and written English
  • Ability to communicate clearly & concisely
  • Proficient in Microsoft Suite of products
  • Excellent organizational, communication, analytical and multi-tasking skills;
  • Project management skills; business acumen;
  • Strong attention to details and accuracy;
  • Demonstrated ability to problem solving;
  • Exceptional customer service skills;
  • Ability to handle confidential issues with discretion;
  • Ability to work with minimal supervision;
  • Experience with HR or Payroll applications or systems, reports and databases
  • Ability to work between 10:00-18:00

We offer:

  • International working environment and unique company culture
  • Personal development opportunities
  • Friendly atmosphere in dynamic team
  • Full time employment contract with salary corresponding to qualification
  • Benefits package including medical care, insurance, sport activities and other

Apply now

Please enclose the following statement in your application: "I hereby agree for processing the following personal information strictly for the purposes of recruitment processes in accordance with the regulation for the protection of personal data, passed on 29.08.1997 (Dz.U. No. 133, item 883)".

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