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To ogłoszenie wygasło 39 dni temu

OVHcloud puts complete freedom in the hands of technologists and businesses, for anyone to master right from the start.  We are a global technology company serving developers, entrepreneurs, and businesses with the dedicated server, software and infrastructure building blocks to manage, secure and scale their data.  Throughout our history, we have always challenged the status quo and set out to make technology accessible and affordable.  In our rapidly evolving digital world, we believe an integral part of our future is an open ecosystem and open cloud, where all can continue to thrive and customers can choose when, where and how to manage their data.

We are a global company trusted by more than 1.5 million customers.  We manufacture our servers, own and manage 30 datacenters, and operate our own fiber-optic network.  From our range of products, our support, thriving ecosystem, passionate employees, to our commitment to social responsibility – we are open to power your data.

As a IT Support Specialist you will join an experienced team of 1st Line Support, your key responsibility will be providing support for our clients from different countries. We will introduce you to all technical queries related to our services.

IT Specialist with Polish and English

Miejsce pracy: Wrocław

Your role:

  • To diagnose and fix the general and specific problems relating to the customers Web Hosting and eMail services;
  • Dealing with customer requests and questions related to payments and invoices;
  • Answering customers' calls and replying to tickets via email in order to solve any issue they may have;
  • Answering to escalations and informing customers of correct process;
  • Providing post-sale support service;
  • Classifying incidents and escalating or reassigning them to the right people if necessary;
  • Keeping customers updated on the progress of an investigation and its resolution;
  • Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
  • Build an image of OVH as company with strong expertise and excellent customer support.  

Your professional profile:

  • Fluent Polish & English 
  • Experience in similar position: Service Desk (in an IT environment is an asset)
  • Great communication skills;
  • Ability to manage priorities;
  • Strong customer service focus;
  • Ability to work efficiently within a team;
  • Willingness to work with new technologies;
  • Ability to use Linux on a daily basis;
  • Secondary education (Bachelor's or master's degree in IT or in a similar field is an asset).

What we offer: 

  • Relevant technical training;
  • Friendly work environment within an international environment;
  • Ne office in the Wroclaw city center with play room and chill-out room;
  • Cooperation with experienced professionals;
  • Many other benefits: private health care, meal bonus, sport card, integration budget, kitchen full of different types of tea and coffee, extra leave days.

Praca w mieście