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Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.

We have more than 1700 colleagues in Poland, supporting our business in all global regions. Our Global Delivery Center (GDC) engineers in Krakow and Warsaw office collaborate on the design and delivery of local and global projects in the fields of engineering, design and construction. Our Global Business Services (GBS) specialists provide global support and expertise in the fields of Accounting, Procurement, IT, HR and Graphic Design.

Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

HR Services Specialist for US and Canada

Miejsce pracy: Kraków
Region: małopolskie
Numer ref.: GLO0000FN

First-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/Canada) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.


  • Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
  • Navigates on company’s systems and tools and explains their functionality
  • Processes information, data, transactions, and letter related to HR or Payroll data
  • Tracks customer contacts and inquiries in case management system
  • Monitors case management system and reassigns tasks to appropriate teams
  • Escalates necessary matters to policy owners for resolution
  • Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
  • Conveys a professional, knowledgeable, helpful and confidential approach


  • 1 year in HR or Payroll, or in a call center environment
  • Proficiency with Microsoft applications
  • Excellent spoken and written English
  • Bachelor’s Degree or equivalent experience
  • Numerical attitude/analytical skills
  • Knowledge of HR or Payroll policies and processes
  • Ability to handle confidential issues with discretion
  • Ability to work between 10:00-18:00

We offer:

  • International working environment and unique company culture
  • Personal development opportunities
  • Friendly atmosphere in dynamic team
  • Full time employment contract with salary corresponding to qualification
  • Benefits package including medical care, insurance, sport activities and other

Our Benefits

  • Luxmed healthcare
  • Generali Life Insurance
  • Multisport card
  • My benefit portal
  • English lessons
  • Graduate Program
  • Short Fridays
  • Flexible working hours
  • Company events
  • Fruit Wednesday
  • Mental Health Program

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