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Customer Service Specialist

Polska, Śląskie, Gliwice 36373/001 Permanent

Our client is an international production company that is a leader in the chemical and pharmaceutical industry located in Gliwice. Due to further development plans of the company related to the production transfers and new investments, we are currently looking for an experienced person for the Customer Service Specialist position.

Podsumowanie / Job summary:

On this position you will responsible for processing customer purchase orders, quotes, expediting, and communicating with internal teams, customers and sales BRM/TAM's.

Customer Service agent role is to create and maintain strong partnership with customers by helping them to succeed.

Opis stanowiska / Job description:

  • Proactive communication with customers on any changes for order fulfillment;
  • Receive and process complains;
  • Provide customers with information regarding products, services, prices and delivery times;
  • Handle reservations and contracts;
  • Responsibility for invoicing activities;
  • Open order management: link with internal departments as QA, Supply Chain, Product Management and Manufacturing to fulfill customer requirements;
  • Be available for customers by phone/mail/chat;
  • Order management: registration, requirement and feasibility checks, communication to customers;
  • Support activities and campaigns.

Kogo szukamy / Profile description:

  • University Degree (scientific background or business administration);
  • Preferably 3+ years of experience in a fast paced, customer focused environment;
  • Experience in production environment preferred;
  • Good understanding of the regulations (cGMP/GDP) and products/solutions that are part of Biopharma Production;
  • Fluent in English (C1 level), German or French (one 2nd language is a plus);
  • Working knowledge based on ERP systems;
  • Highly customer focused as well as proactive and team focused;
  • Customer focused and motivated to deliver value in every interaction;
  • Quickly and effectively solves customer problems;
  • Develops better, faster, or less expensive ways to do things;
  • Thinks outside the box to advance innovation.

Oferujemy / We offer:

  • Stable employment in production company with American capital;
  • We are enthusiastic and young team of professionals, ready to help you all the time.

Besides regular salary, we offer:

  • Private medical healthcare for you and your family;
  • Additional life insurance and social found access;
  • Sport card (Multisport);
  • Food vouchers to our canteen and free beverages;
  • Free English lessons twice a week.

About Michael Page

Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.

Michael Page is a part of the PageGroup, which operates through 164 offices in 34 countries worldwide. First established in London in 1976, we've been bringing job seekers and employers together for more than 35 years.

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